FAQ's and Troubleshooting

Having a problem? We're here to help! Here are our most asked questions with ways to solve your problem. If you still don't find what you're looking for, contact us by going to our contact page.

 

"My package isn't updating tracking info/my package hasn't arrived on time"

We use USPS as our shipping carrier and once your package leaves our facility, we are unable to track it for you. You can contact USPS to submit a request for more info, or to file a missing package claim. USPS is experiencing delays due to nationwide staffing shortages, so please expect that your package may take more time to arrive than normally. Customer satisfaction is our highest priority, so please contact us if there is a problem with your order once you have received it.

 

"Do you ship outside the US?"

Yes we do! However, due to recent high import taxes, we no longer ship to the UK. If you're outside the US, you are not eligible for free shipping. All international customers are responsible for paying all shipping costs and/or customs fees for your package. You should expect international shipping to take quite a bit longer than national shipping wait times.

 

"How do I get free shipping?"

We offer free shipping for orders over $149, within the continental US.

 

"Can I combine orders that I've already placed?"

We will combine your orders placed if you place those orders within a 48 hour time frame, and we haven't already shipped your first order. If your orders are placed further apart than that, we will not be able to combine your orders and they will be sent in two separate boxes. This is because we have likely already begun (or even completed) the shipping process for your first order. Please note: if you do combine your orders, your shipping cost will change due to the weight of packages being combined.

 

"I forgot an item. Can you add it to my order?"

Yes, if it's within 24 hours and we haven't already shipped your order. Please place a second order within 24 hours of your first order and write in the notes section of the checkout that you would like to combine orders. We will combine orders for you and refund the cost of shipping on the second order. If your first order has already shipped, we will be unable to combine orders and you will need to place a second order and pay a separate shipping cost.

 

"What happens if my item(s) arrive damaged?"

All of our packages are insured. Please contact USPS to file a claim. They will issue a refund to you. 

 

Resources for Product Troubleshooting

Here are a few FREE downloads of troubleshooting guides. If you need help with nail art or sculpting, please check out Tracy's free classes on her YouTube channel or Facebook page.

 

Transfer Foil Troubleshooting

Click here to download your free PDF guide.

 

Nail Stamping Troubleshooting

Click here to download your free PDF guide.