FAQ's and Troubleshooting

Having a problem? We're here to help! Here are our most asked questions with ways to solve your problem. If you still don't find what you're looking for, contact us by going to our contact page.

"My package isn't updating tracking info/my package hasn't arrived on time"

We use USPS as our shipping carrier and once your package leaves our facility, we are unable to track it for you. You can contact USPS to submit a request for more info, or to file a missing package claim. USPS is experiencing delays due to nationwide staffing shortages, so please expect that your package may take more time to arrive than normally. Customer satisfaction is our highest priority, so please contact us if there is a problem with your order once you have received it.

"Do you ship outside the US?"

Yes we do! However, due to recent high import taxes, we no longer ship to the UK. If you're outside the US, you are not eligible for free shipping. All international customers are responsible for paying all shipping costs and/or customs fees for your package. You should expect international shipping to take quite a bit longer than national shipping wait times.

"Can I combine orders that I've already placed?"

Due to the high volume of orders we receive, we will not be able to combine your orders and they will be sent in two separate boxes. This is because we have likely already begun (or even completed) the shipping process for your first order.

"What happens if my item(s) arrive damaged?"

All of our packages are insured. Please contact USPS to file a claim. They will issue a refund to you.

Return Policy
Due to the nature of our products, most being cosmetic grade, we do not accept returns or exchanges on any products. If you find a product is defective, you have up to seven days from the date of purchase to let us know. We are happy to answer any questions prior to your purchase and work very hard to provide detailed information on our website. All sales are final.

Resources for Product Troubleshooting

Here are a few FREE downloads of troubleshooting guides. If you need help with nail art or sculpting, please check out Tracy's free classes on her YouTube channel or Facebook page.

Transfer Foil Troubleshooting

Click here to download your free PDF guide.

Nail Stamping Troubleshooting